Privacy Policy – Maxwell Hodge Solicitors

Our contact details

Name: Data Protection Team, Maxwell Hodge

Address: 26 Sherborne Square Huyton Liverpool L36 9UR

Phone Number: 0151 489 6161

Responsible Officers

Information Control Officer Pat French patfrench@maxweb.co.uk

Compliance Officer for Legal Practice Simon Leyland simonleyland@maxweb.co.uk

Maxwell Hodge Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website or any services provided by Maxwell Hodge Limited.

In the UK, data protection is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The type of personal information we collect

We currently collect and process the following information:

Personal Contact Information: Name, address, phone number, email, date of birth, gender, and occupation.
Identity Documents: Passports, driving licenses, and other relevant identification documents.
National Insurance and Occupation Details: Where applicable.
Financial Information: Bank account details and other financial data.
Medical Information: Health records and information provided by medical professionals, where applicable.

There may be other information we request or obtain about you which is required for the conduct of your matter.

How we get the personal information and why we have it

When you contact us through our website, by phone, email, post, or other communication channels.
When you engage with our services.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To undertake conduct of your matter
To undertake procedures for onboarding new staff

We also receive personal information indirectly, from the following sources in the following scenarios:

Know Your Customer (KYC) checks.
Disclosure and Barring Service (DBS) checks.

We use the information that you have given us in order to undertake conduct of your matter (in relation to clients) or to undertake procedures for onboarding new staff (in relation to staff) in addition to:

Managing and conducting your legal matter (clients).
Updating and enhancing client records.
Business analysis to help improve our services.
Statutory and regulatory compliance.

We may share this information with other parties such as:

Solicitors on the opposing side of your matter.
Lenders and estate agents.
Medical professionals and counsel.
Courts, tracing agents, insurers, anti-money laundering ID check providers, and our employees.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting dataprotectionteam@maxweb.co.uk
To comply with a legal obligation
Legitimate interest. We use the data in a way you would reasonably expect and which have a minimal privacy impact

For more information in relation to this lawful bases please visit https://ico.org.uk/for-the-public/does-an-organisation-need-my-consent/

How we store your personal information

Your information is securely stored in password protected case management software and in locked filing cabinets.

We keep your personal information in relation to your matter for a minimum of 6 years. This is in line with Law Society and SRA Requirements. We will then dispose your information by shredding the paper file and deleting or redacting personal information on the electronic files as soon as practical thereafter.

Changes of business ownership and control

Maxwell Hodge Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Maxwell Hodge Limited.Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes of which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Your data protection rights

Under data protection law, you have rights including:

Right to Access: You can request a copy of your personal data.
Right to Rectification: You can request correction of any inaccurate or incomplete information.
Right to Erasure: You can request the deletion of your personal data in specific circumstances.
Right to Restrict Processing: You can request a restriction on the processing of your data in certain situations.
Right to Object to Processing: You can object to the processing of your personal data in specific cases.
Right to Data Portability: You can request the transfer of your personal data to another organization or to yourself in certain situations.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at the following address if you wish to make a request:

Maxwell Hodge
Data Protection Team
26 Sherborne Square
Huyton
L36 9UR
Email: dataprotectionteam@maxweb.co.uk
Tel: 0151 489 6161

How to complain

If you have any concerns about our use of your personal information, you can make a complaint via email to Client Complaints Officer at: simonleyland@maxweb.co.uk or by post to:

Simon Leyland
Maxwell Hodge
3 Chapel Lane
Formby
L37 4DL

You can also complain to the Information Commissioners Office if you are unhappy with how we have used your data.

https://ico.org.uk/make-a-complaint/

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Accreditations

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