Call Handler / Administrator

Maghull | Part-Time (3 days minimum) | £23,958 FTE

Working pattern: 8:45-5:00 Monday, Tuesday & Friday.  

Are you a confident communicator with excellent organisational skills and a passion for delivering outstanding client service?

We are looking for a Call Handler / Administrator to join our friendly and supportive team in Maghull. This is a varied role where you will be the first point of contact for clients, providing a professional and welcoming service whilst supporting the smooth day-to-day operation of the office.

At Maxwell Hodge, our values of Team, Support, Guidance, Resilience and Learning shape the way we work. We are committed to creating a positive, inclusive workplace where people feel valued, supported, and empowered to succeed.

Joining us means becoming part of a collaborative team that shares knowledge, celebrates success, and supports career development. We believe that when our people thrive, they deliver the outstanding service our clients deserve.

Key Responsibilities

  • Handling incoming telephone calls and directing enquiries appropriately.
  • Taking accurate messages and gathering initial client information.
  • Providing a professional and empathetic service to clients and third parties.
  • Assisting with administrative tasks, including correspondence, file management and data entry.
  • Supporting colleagues with general office administration.
  • Maintaining accurate records and ensuring information is processed efficiently.

About You

You will have: 

  • Excellent communication and customer service skills.
  • A confident and professional telephone manner.
  • Strong administrative and organisational abilities.
  • Good attention to detail and accuracy.
  • Ability to manage a busy workload and prioritise tasks effectively.

Previous call handling, customer service or administrative experience is desirable.

Why Join Maxwell Hodge?

We offer a supportive and collaborative culture focused on wellbeing, learning, and professional growth. Benefits include:

  • 20 days’ FTE annual leave (increasing yearly to 25 days after 5 years’ service), plus bank holidays and 3 additional Christmas closure days.
  • Hybrid working opportunities.
  • Paid sick leave, dependant’s leave, and birthday leave.
  • Employer Supported Volunteering.
  • Medicash healthcare scheme (eligible after probation).
  • Staff discounts on legal services (eligible after probation).
  • Wellbeing and social events.
  • Bonus and recognition schemes.
  • Regular performance and salary reviews.

We are committed to equality, diversity, and inclusion. Please let us know if you require any reasonable adjustments or access support during the recruitment process.

Apply

If you are enthusiastic about making a meaningful contribution and being part of a supportive and ambitious firm, we’d love to hear from you.

For a confidential discussion or to apply, please contact Sarah Boynton, Head of HR: sarahboynton@maxweb.co.uk or 01704 872156.