The Solicitors Regulation Authority (SRA) sets the rules that all solicitors and law firms in England and Wales must follow. These rules exist to ensure that anyone using legal services is treated fairly, safely, and professionally.
- Core Duties: The SRA Principles
Every solicitor must follow several core Principles. They must act:
- In a way that upholds the rule of law and the proper administration of justice
- In a way that maintains public trust and confidence in solicitors and legal services
- Independently, honestly, and with integrity
- Promoting equality, diversity, and inclusion
- In the best interests of each client
- How Solicitors Must Behave: Code of Conduct
The SRA Code of Conduct sets day‑to‑day standards for solicitors. These include:
- Providing a competent, ethical, and professional service
- Communicating clearly and treating clients fairly
- Using good professional judgement in all situations
- Ensuring that even personal behaviour does not damage public trust where it relates to their practice
- Avoiding conflicts of interest and following rules on issues such as referral fees and anti‑money laundering compliance
The SRA can take action if there is a serious breach or a concerning pattern of behaviour.
- Handling Client Money Safely
The SRA Accounts Rules require solicitors to:
- Keep client money separate and protected.
- Handle it properly, responsibly, and in the client’s best interests.
These rules are simpler but still require high standards and transparency.
- Ethical Behaviour at All Times
Solicitors are expected to behave ethically, which includes:
- Acting with honesty and integrity
- Protecting and promoting the public interest
- Serving the interests of clients and consumers of legal services
Unethical behaviour can erode public trust and may result in regulatory action.
- How You Can Check a Solicitor
Regulated law firms must display the SRA digital badge on their website, which shows they are properly authorised and monitored by the SRA. The SRA also maintains public records of solicitors and firms.
What This Means for You
When you instruct a solicitor, you should expect:
- Honesty, professionalism, and independence
- Clear information about costs and services
- Fair treatment without discrimination
- Proper protection of your personal information and money
- A commitment to acting in your best interests, unless a higher public duty applies.
